A written or oral statement made by a customer to express his dissatisfaction with procedures or transactions for obtaining a service or with the manner in which the service is delivered

Required Documents


  • communication channel (via e-mail or phone)

  • Makani number (for the facility you complained about)

  • Business

  • Purchase invoice (if required)


  • 1 Ajman Government Toll Free(80070)
  • 2 DED email
  • 3 Government website, or through the Standard Guide to the Government Services on
  • 4 Smart Application
  • 5 complaints box at the service centers and Tasheel centers
  • 6 DED website on

Service fees

  • Free

Service Duration

  • 24 Minutes