Terms and Conditions

This page provides information about the privacy policy, payment policy and terms and conditions that Department of Digital Ajman applies to users and visitors of the Department of Digital Ajman, including Ajman.ae website and the unified mobile application AjmanOne.


Automatic Information Recording

When you browse, read, or download information from the Ajman Government Consolidated Portal, we automatically collect and store certain technical information about your visit so that we can use it for statistical purposes only. This information includes:


• Your Server Address.

• Top-Level Domain Name From Which You Access The Internet (Ae,. Com, Etc.).

• Type Of Browser You Are Using.

• Date And Time You Access The Site.

• The Pages You Have Accessed.

• The Documents You Downloaded, And The Previous Internet Address From Which You Directly Accessed The Site.


We do not collect this data for commercial or marketing purposes and Department of Digital Ajman does not sell, exchange or otherwise distribute the collected data for any commercial or marketing purposes.


Customer Surveys

We sometimes post customer surveys online for feedback. No personal information is collected in these questionnaires. The data are used for research purposes and to improve our services. Participation in these questionnaires is optional.


Personal information

You can access and browse the information on our portal without giving any personally identifiable information that is completely or reasonably disclosed. If you voluntarily give your personal information (for example, to gain access to the portal services, or for your own account on www.ajman.ae or AjmanOne or through online surveys and contact forms), Department of Digital Ajman may share this information with Ajman Government bodies only. If necessary, your personal information will be recorded and stored on our servers in order to record and track transaction services.

We will only use your personal information to inform you of the status of services you have started and / or to evaluate your participation in order to improve the contents of the portal.

Tracking files / cookies

Our portal uses "permanent track files" to track custom personal content.

Personalized content is portal content that is transferred to the browser as soon as the user logs on.

Tracking files are text files or parts of larger files that are used to distinguish between website visitors and a unified application, and to track information during multiple visits to a unified portal.

The use of cookies is a common practice in portals and websites. Most web browsers can be set to reject cookies, accept or reject cookies only based on user intervention, or delete them. However, rejecting and / or deleting track files may cause those pages that need these files to crash to function completely.


On the Ajman Digital Portal we use permanent cookies to:

• Help You Navigate Our Site

• Facilitate The Process Of Registration And Access To Our Services

• Customize Your Experience On Our Website

• Improve Our Site In General


External links

This government portal contains links to other websites. We take no responsibility for the privacy practices of such sites or their content.


Information Security

The Department of Digital Ajman implements appropriate security measures to protect information from loss, misuse or alteration. These measures cover commercial software and secure technological infrastructure to monitor network traffic, allow access for registered users, identify illegal attempts to upload or change information, or cause other damage.


Data access / quality

The Department of Digital Ajman will provide registered users with personal information collected about them upon request. Users are advised to correct any errors in their personal information in order to maintain the correct level of handling of the portal.


Privacy Policy and Terms of Payment Terms

• All Credit / Debit Card Data And Personally Identifiable Information Will Not Be Stored, Sold, Shared, Or Rented.

• The Policies And Provisions Of The Ajman Government Consolidated Portal May Be Changed Or Updated From Time To Time To Meet The Requirements And Standards. Therefore, Customers Are Encouraged To Visit These Sections Frequently In Order To Inform Them Of Updates And Changes To The Website. The Amendments Will Take Effect On The Day Of Their Publication.

• Some Of The Ads Viewed On The Website Are Delivered And Delivered By Others, Such As Ad Networks, Advertising Agencies, Advertisers, And Audience Providers. Third Parties May Collect All Data About You And Your Online Activities, Whether On The Site Or On Other Websites, Through Cookies, Web Beacons, And Other Technologies In An Effort To Understand Your Interests And Deliver Advertisements That Suit Your Interests. Please Note That We Do Not Have Access To Or Control Of Information That May Be Collected By Third Parties. This Privacy Policy Does Not Cover The Information Practices Of These Third Parties.

If you pay for our products or services on our website, the details you are asked to provide will be provided directly to our payment provider via a secure connection.

The cardholder must keep a copy of the transaction logs and merchant policies and rules.

We accept online payments using credit / debit card / Visa card / MasterCard in UAE Dirhams (or any other agreed currency).

The unified portal of the Government of Ajman will not deal or provide any services or products to any of the countries of the Office of Foreign Assets Control (OFAC) countries that have sanctions under UAE law.

Multiple transactions may result in multiple postings to the cardholder monthly statement.

Refunds will only be made with your original payment method.


Legal procedures

The laws, rules and regulations in force in the United Arab Emirates and the Emirate of Ajman shall be the only applicable laws in respect of disputes that may arise as a result of the use of this system.The courts of the United Arab Emirates shall have exclusive jurisdiction to deal with and settle such disputes.


Contact us

If you have any questions about this privacy statement and the procedures of this portal, or any other inquiries, you can email us at digitalajman@ajman.ae.