The Digital Government is keen to interact with customers across social networking sites and applications with respect and professionalism that meet their satisfaction and exceeds their expectations.
First: Our Commitment towards you
- We will always address you with respect and friendliness.
- We will communicate with you through helpful staff who has the knowledge, understands your needs and can answer your inquiries.
- We will respond to your inquiries in a timely manner.
- We will provide you with accurate information and procedures for proper service.
- We will be present to communicate with you in the time and across the channels and sites that are most suitable for you.
- We will welcome your comments and suggestions to be partners with you in the development of our services.
Second: What we are hoping to find when communicating with you:
- Appreciation of the efforts of our employees serving you and dealing with them with mutual respect.
- Do not ask or discuss personal topics.
- Commitment to proper conduct and laws.
- Do not post comments that contain inappropriate language or violate the privacy of others or abuse them.
- Do not post any comments that breach security.
- Do not post any information or comments that violate intellectual property rights of others or disclose confidential information.
Supervision Policy
The Digital Government welcomes your constructive comments and views. Your contribution will be appreciated and taken into account as one of the important references in the discussion of improvements and enhancements for our services.
Despite that ADG welcomes any free comments and input on this platform, it has the full right to hide any content that:
- Represents a threat to security.
- Includes inappropriate language.
- Violates the privacy of others or offensive.
- Violates local laws.
- Indecent, obscene or defamatory.
- Includes unwanted messages or promotes any trade.
- May be interpreted as prejudiced or harmful to any section of the society on the basis of race, color, nationality, religion or status ... etc.
- Includes collective or political discussions.
- Contains a breach of intellectual property rights
Not complying with this policy can lead to blocking the participant.
Customer Charter
In our commitment to providing high-quality and efficient digital government services, the Ajman Unified Application and Website seeks to enhance customer experience, transparency, and protection of customer rights. This Charter serves as a reference for customers to understand their rights and responsibilities in relation to the application and the website, ensuring a distinctive and secure digital experience.
1. Privacy and Data Protection
The Unified Application and Website is committed to collecting and processing personal data in accordance with the highest standards of privacy and protection in Ajman. We ensure that data is used solely for the specific purposes for which it was collected.
2. Our Commitment to Customers
We are committed to delivering services with high quality and continuity, providing technical support to customers, and addressing their inquiries promptly. We aim to process requests and complaints effectively and transparently to ensure customer satisfaction and trust in our digital services.
3. Customer Rights
- Right to Access Data: Customers have the right to access, correct, and update their personal information as per privacy policy.
- Right to Object: Customers have the right to object to certain uses or request that their data not be used in specific cases.
- Right to Lodge Complaints and Provide Feedback: Approved channels are available for customers to submit complaints and feedback, and we commit to responding within a specific timeframe.
4. Customer Responsibilities
Customers are expected to provide accurate and up-to-date information and to comply with the applicable policies and regulations to ensure a safe and efficient experience for all. Misuse of services or tampering with information is strictly prohibited.
5. Information Security Assurance
We take all necessary security measures to protect customer data from unauthorized access and to ensure confidentiality in accordance with approved information security standards. Advanced security protocols are implemented to safeguard data during its transfer and processing.
6. Complaints and Feedback Policy
To promote effective communication, the Unified Application provides multiple contact channels to receive complaints and feedback. These are handled with confidentiality and respect, and customers have the right to track their complaints and inquire about their status.
In conclusion, we reaffirm our commitment to delivering digital services that meet customer expectations in the Emirate of Ajman, providing a safe and reliable environment to meet their digital needs.
Your voice in the UAE
Government with you
For a government, smart means being with people all the time, everywhere. It means hearing its customers and public and engaging them in its policies and services in an interactive environment that enhances the happiness of the community. This is our vision of the concept ‘Government with You’. We have the earnest desire to apply this concept in practicality. Hence, we invite you to participate through all our available channels. We are all ears! Do not hesitate to share your feedback. through www.sharik.ae