Warranty Refund Request

This service allows customers to submit a claim to recover the deposited funds or release the paid guarantee for the purposes of refunding the guarantees for the original documents, returning the customs bonds, or returning the insurances for industrial exemption.

Required Documents

    Individuals

  • copy of the customs declaration

  • copy of the commercial invoice

  • copy of the insurance receipt

    • Business

  • copy of the customs declaration

  • copy of the commercial invoice

  • copy of the insurance receipt.

Process

  • 1 1-Submitting the service through the Customer Happiness Center 2- Paying the fees online 3- Approving the service (receiving email)

Service fees

  • AED 50

Service Duration

  • 15 Days