Consumer Rights Protection

It is a service through which complaints are submitted by consumers to shops in the Emirate of Ajman with the aim of regulating the relationship between consumers and merchants, protecting the rights of consumers, deciding on them and taking the necessary measures

Required Documents

    Individuals

  • Invoices that relate to the complaint

  • Pictures of the product

  • Complainant details

  • Invoices that relate to the complaint

  • Establishment Makani Number

  • Complainant details

Process

  • 1 submit the complaint through available communication channels
  • 2 liaise with the establishment subject matter of complaint and attempt to reach a settlement
  • 3 Communicating with the consumer and resolving the complaint

Service fees

  • Free

Service Duration

  • 4 Days